Review: Four Seasons Resort Maui at Wailea Updated

Four Seasons Resort Maui at Wailea recently underwent an extensive facelift to make the property more fresh and current. This upscale resort is located on the exclusive Wailea Beach community.

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By Lora Chow

During our trip to Maui, Tom and I decided to experience the renovated Four Seasons Resort at Wailea for ourselves. The rooms, bathrooms, and lanais are clean and up-to-date. However, the common area carpeting and artwork still need brightening. The resort is perfect for families with children wanting to utilize the fantastic kids club. But, if you are a couple looking for peace and tranquility, you may want to consider other properties on Maui.

OUR EXPERIENCE:

This is a challenging review for us as we are fans of Four Seasons brand.  However, almost everything was not up to our usual experience of an exceptional stay. Upon check-in, we noticed everyone received a welcome drink.  We did not.  The amount of people in the pool and beach area was overwhelming and not peaceful.  Usually, Four Seasons properties have spacious lounging areas that make us excited to spend the day in the sun and sand.  Not here.  The breakfast buffet had stale food in the hot area and warm charcuterie (yuck) in the cold area.  Not palatable.  However, the rooms are very spacious, the valet staff are incredibly friendly, and Chris at the lobby bar is really personable and concocts incredible craft cocktails.  We really hope our unfortunate experience here is just a fluke as it is untypical of our usual Four Seasons experience.

Four Seasons Maui Lobby

LOCATION:

Four Seasons Maui is a quick 25-minute drive from the airport. The property is located on the southern stretch of Wailea Beach.  The lively beach with its’ upscale resorts and shopping make it a fashionable place to stay.  It’s a great location to jump start your exploration of the island.  Tom and I meandered south to La Perouse Bay to explore the beautiful lava rock beaches. Just north of Wailea is the town of Kihei.  We dined here for most meals as there are a number of fantastic options beyond the usual resort fare.  We most highly recommend a new, exceptionally fresh and brilliantly prepared sushi restaurant, 1054 Togoshi.

PROPERTY:

Four Seasons Resort Maui recently underwent extensive renovations to bring it more up to date.  With that being said, there is still work to be done. The carpeting and decorations in the hallways are tired and remind us of Four Seasons of 10-15 years ago. However, the rooms are well appointed, quite spacious and boast exceptionally large bathrooms for US standards.  The outdoor patios have very comfortable furnishings and electrical outlets.  This is perfect for us as it allows us work on our computers while enjoying the lovely ocean views.

Four Seasons Maui Lobby

ACTIVITIES:

Naturally, the sun and sand is a huge draw for guests. The property features three pools, one of which is an adult-only Serenity Pool complete with a swim-up bar and underwater sound system.  However, if you wish to lounge in a private cabana in the adult sanctuary, be prepared to pay upwards of $750/day.  Another option is waking early to secure a complimentary first-come, first-serve basis cabana by an all-ages pool.  This resort is quite crowded and the pool and beach area is situated on a small footprint. With the busy, high-traffic public beach path, a large number of guests, and kids running around without supervision, Tom and I felt too cramped lounging at the property.  Which is unfortunate considering how pricy Four Seasons properties are and how much money we paid to stay in “tranquil luxury”.  Because of this, we spent much of our time exploring hidden gem beaches in Maui.  Thankfully, there are many to discover!

Four Seasons Resort Maui also offers non-water related activities.  To re-energize your mind and body, spend the day at the spa.  Take in a complimentary game of tennis. Continue your daily workout routine at a newly renovated gym.  For children and those young at heart, check out the game room filled with video games and pool table.

KIDS FOR ALL SEASONS:

Four Seasons properties are renowned for their children’s program and it holds true for this location.  For little ones between the ages of 5 to 12, complimentary activities (aka free child care) are offered during daytime hours.  The program is robust and is definitely a draw for families.

DINING:

There are three dining outlets, including property operated restaurants featuring Italian as well as steak and seafood. Additionally, Spago has an operation on-site. The only meal we tried was a buffet breakfast.  The options at the buffet are typical: omelet and pancake stations, cold bar with charcuterie and fresh fruit, hot bar with the usual suspects and some “Asian” influenced dishes.  There are also pastries, cereals, and a kid’s buffet served low and at their level to reach for their own choice in fruits.  Honestly, we were underwhelmed and disappointed in the quality for the price.  However, if you work with Virtuoso Agents like ourselves, you will get free breakfast daily, in which case, this is a fantastic amenity!

The lobby bar is a perfect sanctuary to take in the sunset and enjoy a cocktail or small bite to eat. Be sure to spend some time at the bar and have master mixologist Chris make his award winning Maitai for you.  It is unlike any other on the island and you will particularly enjoy the house made Bing cherry foam that tops this tropical quencher.

The one dining experience we highly recommend is the Ultimate Dinner.  If you are celebrating a special occasion or simply want a one of a kind dining event, Four Seasons Maui and their chefs, sommelier, and mixologist will work one-on-one with you to create a personalized and spectacular multi-course dinner with beverage pairings. Imagine dining at a stunning and private ocean-front location.  There really is nothing better!

OUR TIPS:

We are fans of Four Seasons properties, however, this location presented us with a different feel from our other experiences with the brand. Four Seasons Resort Maui at Wailea is an upscale property that is perfect for families with children.  The grounds are immaculate, but the interior is still dated given the recent renovations that occurred in the rooms.  If you are a couple not interested in loads of kids running around the pool and beach area, or if you do have children but want a more subdued and tranquil environment, we recommend staying at a different property on Maui.

Virtuoso Amenities  

For 2017:

  • Daily Continental Breakfast for two guests per room in Duo restaurant (Note: the breakfast amenity is a $30 per person per day credit)
  • One category upgrade on arrival, subject to availability at check-in. Upgrade applies to the following room categories: Garden to Partial Ocean, Partial Ocean to Oceanview and Oceanview to Ocean View Prime. Club Floor and suites are excluded. (Not available during Christmas Season)
  • $100 USD Food & Beverage credit to be utilized during stay (not combinable, not valid on room rate, no cash value if not redeemed in full)
  • We are Four Seasons preferred partner agent

Designing the perfect travel for you is what we do best.  Contact us for details and information.

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